Changed your mind?
No worries, it happens to every maker. You can return an unused item in its original packaging within 30 days of delivery.
Email us first at support@stashtidy.com and we will send you the return address. Return shipping is paid by you, and we refund the item price once it arrives.
Arrived damaged, faulty or not what you ordered?
Send us a photo within 30 days of delivery and we refund it in full or send a free replacement. You do not need to send it back.
Order has not arrived?
If your order has not arrived 30 days after it shipped, or tracking shows it is lost, we refund it in full or send it again.
Cancelling an order
You can cancel an order for a full refund until it ships.
When you get your refund
Refunds go back to your original payment method, usually within 5 to 10 business days.
Amounts are in Canadian dollars (CAD).
Need a hand?
Write to us at support@stashtidy.com. Our AI support assistant answers emails.
The policy in short
If an item arrives damaged, faulty or not what you ordered, send us a photo within 30 days of delivery and we refund it in full or send a free replacement. You do not need to send it back.
If your order has not arrived 30 days after it shipped, or tracking shows it is lost, we refund it in full or send it again.
You can cancel an order for a full refund until it ships.
You can return an unused item in its original packaging within 30 days of delivery. Email us first for the return address. Return shipping is paid by you, and we refund the item price once it arrives.
Refunds go back to your original payment method, usually within 5 to 10 business days.